Contact C Dance AI

For account, billing, credit, or generation workflow questions, email support@cdance.ai.

To help us review your request faster, include:

• The email address on your C Dance AI account
• Your order number or Stripe receipt email if this is about payment
• Your task ID or generation page screenshot if this is about a result
• The model, duration, resolution, reference, or audio settings involved

We aim to reply within 1-2 business days.

If you are checking the site before purchasing, these are the most common support topics:

Credits not showing after payment: Send the account email and order details so we can compare checkout and credit records.

Failed paid generation: Send the task ID and screenshot. We can review whether the task failed, was interrupted, or returned no usable media.

Subscription questions: Include the plan name and account email. You can also manage billing from your account settings when available.

Choosing a plan: If you are unsure whether to use monthly, yearly, or one-time credits, share your expected model, video length, and batch size. We can point you to the safest starting option.

If you are evaluating C Dance AI for Seedance 2.0 text-to-video, image-to-video, or video iteration workflows, send us your use case and the type of output you want to create.

Useful details include:

• Whether you are creating social content, product ads, education content, or client previews
• Whether you need text-to-video, image-to-video, reference video, or audio
• The approximate number of clips you want to test
• Whether privacy, commercial use, or team workflow matters for your project

You can also compare current plans on Pricing or start a small test from Create.

Before uploading sensitive assets, review our Privacy Policy and Terms of Service.

C Dance AI is intended for compliant creative, commercial, education, product, and storytelling workflows. Please only upload images, videos, audio, logos, people, and brand materials that you have the right to use.

For billing safety, we will never ask you to email card numbers, passwords, or private payment credentials.

For partnerships, media requests, affiliate questions, API or workflow collaboration ideas, contact support@cdance.ai with a short description of the opportunity and the best way to reach you.

If you are deciding whether to buy credits now, start here:

• Review Pricing for current credits, validity windows, and subscription intervals
• Try Create to see model settings and estimated credit cost
• Read About C Dance AI if you want more context about support, privacy, and workflows